Integrating Compliance Protocols with Exceptional CX Strategies in Banking & Finance

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New World, New Risks - Align Compliance with Customer Experience

English

Featuring

John Robbins

Senior Director, Chief Compliance Officer, Intercontinental Exchange

John Fick

Vice President & Manager, Fraud and Investigations, Columbia Bank

Evan Gordon

Chief Compliance Officer, APG

Cheryl Chiodi

Solutions Marketing Manager, Financial Services, ABBYY

Overview

Optimizing customer experience is essential for financial institutions going into 2022. Unfortunately, some of the actions that reduce friction for customers can increase risk for your business. Finding a balance between compliance, risk, and optimized CX is tricky. But it’s one of the key challenges for financial institutions as they look to the future.

Watch it now!

At a recent virtual roundtable, panelists in the financial services space came together to discuss finding this balance. Watch the on-demand video now to hear them share their thoughts on:

• Maintaining compliance with KYC, AML, and CDD requirements. And keeping it up during the onboarding process and periodic updates.
• Establishing a competitive advantage. Start by enhancing visibility, improving efficiency, and providing controls.
• Leveraging Digital Intelligence to improve the customer experience.
• Using automation to find key areas of vulnerability and process bottlenecks.

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