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by Ulf Persson

Demand for IT in 2023 is expected to be strong as enterprises push forward with digital business initiatives in response to economic turmoil. Worldwide IT spending is projected to total $4.6 trillion in 2023, an increase of 5.1% from 2022, according to the latest forecast by Gartner, Inc.

Gartner Forecasts Worldwide IT Spending to Grow 5.1% in 2023 , Oct. 19, 2022

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Just when we thought we heard enough of “unprecedented,” we again find our global markets experiencing new challenges.

But this time, company leaders are not so caught off guard as they were in 2020 by Covid-19 and are more prepared for the eventual economic downturn.

Still, many of the same challenges exist: volatile market conditions, reduced workforce, more demanding customer expectations, stricter budget controls, and increasing competition. The balancing act to appease investors, employees, and customers takes a more collaborative and intentional effort that is driving leaders to seek technology to digitally transform their business and augment their workforce.

However, there is a noticeable slowing in information technology (IT) decision-making. The haste during the pandemic to bypass standard sales cycles has left many organizations with technical debt and siloed solutions that haven’t made the impact promised. This has caused decision makers to untangle and reassess their automation solutions and be more prudent with future investments.

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It’s for these reasons that we are debuting The Intelligent Enterprise, where each quarter we share our customers’ experiences and applicable insights to help your digital initiatives succeed faster. In this issue, we address common issues relating to augmenting full-time employees’ productivity, improving the customer experience, best practices from government agencies, and even how intelligent automation is making the world a safer place.

You’ll learn how Banner Health improved its claims processes and saved employees 2,100+ hours in administrative tasks, and results from a global survey revealing how more than 1,600 IT decision makers plan to improve onboarding. You’ll see how global organizations are hopeful, fearless, and are making their enterprises smarter.

In future issues of The Intelligent Enterprise, we’ll feature interviews with innovation and automation leaders who are transforming their organizations to improve how they work and make their customers’ lives better.

Threaded throughout, you’ll see how ABBYY transforms the content running through enterprise applications into knowledge that drives more intelligent decision-making and more powerful results faster–which are essential in today’s economic climate.

I encourage you to subscribe to The Intelligent Enterprise and learn about other customers’ stories .

Ulf Persson

Chief Executive Officer at ABBYY

Ulf Persson has been a member of the ABBYY Group Board since 2002. In March 2015, Ulf became the Chairman of the Board. In 2017, he was appointed as the CEO of ABBYY Group.

Over the past 20 years, Ulf Persson has been involved as an investor and board member in about 20 different growth companies, including Tablogix (logistics services), jNetx (telecom software), Parallel Graphics (web3D software), Socialist Ltd (social media advertising), 2V Studios (TV content production), Elecsnet (payment services), UCMS (HR & accounting BPO) and MyMoney (P2P car financing).

Follow Ulf on LinkedIn .

Additional Insights:

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Top Reasons Why Customers Abandon Your Onboarding Processes…and How to Fix Them Read more How AI Can Help Government Agencies Win at Total Experience (TX) Read more Creating an Intelligent Automation Symphony Read more Document AI Creating a Safer World Read more Customer Point of View: Approach Automation Step by Step Read more The Changing Role of the Finance Leader Read more Three Ways AI Is Making Employees Happier Read more

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