Cookiebot-Driven Data Collection: Optimizing User Experience

ABBYY | Pegasystems

Enabling Pega BPM and RPA to transform documents and unstructured content automatically into actionable information for customer service and operational excellence.

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The combination of ABBYY + Pegasystems technologies

As a Pega technology partner, ABBYY provides Intelligent Document Processing solutions that enable Pega customers to add a new level of automation to their handling of documents and unstructured content. ABBYY’s technology automatically classifies and extracts document data, turning content into structured, actionable information that makes Pega processes smarter—dramatically improving the customer experience and increasing operational efficiency.

Integration benefits

Document-enable Pega processes

Add intelligence to the processing of unstructured content with instant connection to ABBYY’s intelligent capture solutions—all while building a Pega process.

Automate document processing

Automate the classification of documents and extraction of data as they enter Pega processes through continuous auto-learning and user input.

Take OCR to the next level

Leverage industry-leading OCR to add advanced document classification and data extraction technologies to Pega solutions. Leverage and extend the existing OCR capabilities in Pega as needed to suit the business process, whether for customer service or operational excellence.

ABBYY FlexiCapture Connector for Pega

ABBYY FlexiCapture Connector for Pega enables Pega BPM and RPA to transform documents and unstructured content automatically into actionable information for customer service and operational excellence.

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Selected use cases

Automate insurance document processing

Automate document handling in Pega’s Insurance processes, whether it is customer onboarding, policy underwriting, claims adjudication, subrogation, or customer service.

Documents fuel insurance processes, but capturing the right data from them requires more than OCR. ABBYY brings the right content skills for document identification, separation, extraction, validation, and integration to documents at any point in Pega’s Insurance solutions. Link documents to existing cases or open new cases automatically through FlexiCapture’s Pega connector.

Enhance banking experience

Document handling is key to customer satisfaction in Banking. ABBYY FlexiCapture integration to Pega automates this function for seamless customer experience.

Digital transformation in Banking and Financial Services is about customer experience. ABBYY FlexiCapture automates document processing between customers and Pega’s banking solutions, replacing cost and risk with efficiency, informed decisions, and enhanced customer satisfaction.

Add automation to Accounts Payable

ABBYY FlexiCapture processes invoices with field and table extraction, which, integrated with Pega, adds a new level of operational excellence to this critical business function.

Adding FlexiCapture to Pega’s Accounts Payable processes easily manages this complexity with automatic classification, vendor identification, field and table extraction, and validation within the Pega process.

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